Frequently Asked Questions
Where are you located?
Our head office is in Melbourne, Victoria, and we ship Australia-wide. Veyno is proudly Australian owned and operated.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
You’re covered by a 30-day money-back guarantee. If Veyno isn’t doing what you hoped, contact us within 30 days of delivery and we’ll organise the return and refund your order.
Every Veyno Automatic Iron is also backed by a 1-year warranty against manufacturing faults. Full details are in our Refund Policy, linked in the footer.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way.
Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How do I contact customer support?
You can reach our friendly support team through the form on our Contact Us page, or by emailing us directly at support@veyno.co.
We’re here Monday to Friday, 9:00am–5:00pm AEST and aim to reply within 24 hours on weekdays.
Found no answer?
Just reach out to us - we'd love to help!