Veyno

Refund Policy

30-day money-back guarantee and a 1-year warranty on every Veyno. Here’s exactly how returns work.

Refund Policy

Last updated: 21 August 2026

We’d rather you keep something because you love it than because you’re stuck with it. So every Veyno order comes with a 30-day money-back guarantee, on top of the rights you already have under the Australian Consumer Law.

Our 30-day money-back guarantee

Try Veyno for a full 30 days from the day it arrives. If it isn’t doing what you hoped, email support@veyno.co with your order number and we’ll organise the return and refund your order. No interrogation.

For a change-of-mind refund we ask that the product comes back in good condition, with its original packaging and accessories. Sometimes we’ll approve a refund without asking for the item back — we’ll let you know either way.

Your 1-year warranty

Every Veyno Automatic Iron is backed by a 1-year warranty against manufacturing faults, starting from the day it’s delivered. If it stops working properly through no fault of your own, email us your order number and a short photo or video showing the problem, and we’ll repair, replace or refund it.

Your rights under Australian Consumer Law

Nothing on this page limits the guarantees you have under the Australian Consumer Law. If a product is faulty, unsafe, or doesn’t do what we said it would, you’re entitled to a repair, replacement or refund — and there’s no time limit on a claim for a genuine major fault. We just ask that you tell us as soon as you notice something’s wrong, so we can help while the trail is fresh.

What a change-of-mind refund doesn’t cover

Once the 30 days are up, a change-of-mind refund isn’t available if you’ve simply:

  • changed your mind, or no longer have a use for it;
  • ordered the wrong item and told us after 30 days;
  • found it cheaper somewhere else;
  • damaged it through misuse, or by using it against the instructions;
  • bought it already knowing about the fault.

Veyno is an appliance, so please treat it as one — damage caused by liquids, drops or unapproved modifications isn’t a manufacturing fault.

How to start a return
  1. Email support@veyno.co with your order number and what’s happened.
  2. We’ll reply within one business day with the next steps and, if we need the item back, a return address.
  3. Send it back and keep your postal receipt — we’ll need to see it before the refund goes through.

Email is the fastest way to reach us. Messages sent through social media can get buried, so please use support@veyno.co.

Who pays return postage

If the product is faulty and we ask you to send it back, we cover the postage. If you’re returning it because you changed your mind, the return postage is yours to cover.

When your refund lands

Once we’ve approved your refund it goes back to your original payment method. Banks usually take 5–10 business days to post it, not counting weekends and public holidays. If it hasn’t landed after 10 business days, check with your bank first, then email us and we’ll chase it with you.

Cancelling an order

Changed your mind before it ships? Email us as soon as you can. If your order hasn’t been dispatched we’ll cancel it and refund you in full.

Still stuck?

Email support@veyno.co. We’re here Monday to Friday, 9:00am–5:00pm AEST, and we aim to reply within one business day. We’d much rather sort something out than leave you unhappy.