Veyno

Shipping Policy

Free tracked shipping on orders over $100 within Australia, shipped from Melbourne.

Shipping Policy

Last updated: 2 November 2026

Free tracked shipping Australia-wide on orders over $100. Orders under $100 pay a flat $7.50.

The short version
  • Shipping cost: free on orders over $100 within Australia, flat $7.50 under that.
  • Where we ship: Australia only.
  • Processing: 1–2 business days (Monday to Friday).
  • Delivery: 3–7 business days after dispatch, depending on where you are.
  • Tracking: emailed to you as soon as your parcel is on its way.
Processing your order

Orders placed before 2:00pm AEST on a business day start processing the same day. Anything after that, or on a weekend or public holiday, starts the next business day. Once your order is packed and handed to the carrier, you’ll get a confirmation email with your tracking number.

Delivery times

Most orders arrive within 3 to 7 business days of dispatch. Metro addresses are usually at the quicker end; regional and remote parts of Australia can take a little longer. Delivery times are estimates rather than guarantees — once a parcel is with the carrier, the timing is in their hands.

Where we ship

We currently ship within Australia only. If you’re overseas and want a Veyno, email support@veyno.co and we’ll let you know if we can arrange something.

Tracking your parcel

Your tracking number arrives by email at dispatch, and you can follow it any time on our Track Your Order page. Tracking can take up to 24 hours to show its first scan, so don’t worry if it looks quiet on day one.

If your order is running late

Carriers occasionally hit delays — weather, public holidays, peak periods. If your parcel hasn’t arrived a couple of days past the estimate, check your tracking first, then email us your order number and we’ll chase it up with the carrier.

Damaged, missing or incorrect orders

Open your parcel and check it over when it lands. If something’s damaged, missing or not what you ordered, email support@veyno.co within 7 days with your order number, a short description and a few photos. We’ll make it right.

Getting the address right

Please double-check your delivery address at checkout. If you spot a mistake, email us straight away — we can usually fix it before dispatch. Once a parcel is with the carrier we can’t redirect it, and parcels returned to us because of an incorrect address will need to be re-sent at your cost.

Questions

Email support@veyno.co. We’re here Monday to Friday, 9:00am–5:00pm AEST, and we aim to reply within one business day.